Frequently Asked Questions
Have questions about our services? Here are some of our most frequently asked questionsHow do you clean my windows?
We will be using the reach and wash system to access and clean all of your windows. This method uses only purified water which means no chemicals or detergents. At Purefect Window Cleaning Services we want to give all our customers good value for money and so every time we clean your windows, we will also clean your sills, frames and doors too.
How will I know when payment is going to be taken?
Payment is collected between 5-7 days after your windows have been cleaned. We will always notify you via our automated texting system before we clean your windows, so payments will never be taken without you knowing that a transaction is pending. We also post a slip on completion so you will always know that a payment is then due to be leaving your account.
Can I stop this payment method if I decide to cancel my window cleaning service with you?
Yes, you have full control of your payment system to make changes as and when you require.
How often do you call?
We can offer a regular cleaning service on a 4 or 8 week basis, however we can work with you to work out the best schedule for your property.
Do you work in bad weather?
We try wherever possible to work to a set routine, this may mean that we work in inclement weather. However, with the system we use, you should not have any issues with the quality of the clean. If for any reason you are not happy after we have cleaned in the rain, let us know within 24 hours and will come back and clean again, no questions asked.
I haven't had my windows cleaned. Will payment still be taken automatically?
No, payment is only ever taken after your windows have been cleaned. You will be notified of the amount each time before any payment has been deducted.
Have questions or looking for high quality window cleaning services?